Amanda Huss

Background

About Amanda Huss

I am Amanda Huss, an experienced service professional with over 10 years of dedicated customer service expertise. My commitment to meeting and exceeding customer expectations has driven me to deliver industry-leading support across various roles. I excel in handling high-volume inbound and outbound calls, online requests, and emails, utilizing strong problem-solving, multitasking, and research abilities to ensure customer satisfaction. In my current role as a Customer Care Representative at CVS Caremark, I process pharmaceutical orders for mail delivery, ensuring accuracy and timely fulfillment while effectively managing high call volumes to address customer insurance inquiries and concerns. My focus on first-call resolution and customer relationship management has consistently contributed to positive customer experiences. Previously, as a Team Lead at Walmart, I supervised inventory arrangement and store layouts, aligning them with seasonal changes while delivering exceptional customer service. My ability to explain product benefits and promote special offers helped drive sales and enhance customer engagement. In my role as a Shift Lead at Dollar General, I oversaw store operations, leading a team of 3-5 employees and promptly resolving operational challenges and customer concerns. I hold a Master of Science in Cybersecurity and a Bachelor of Science in Computing & Networking from Wilmington University, along with an Associate of Science in Information Technology from DeVry University. My educational background complements my practical experience, equipping me with a solid foundation in technical troubleshooting and IT fundamentals. In addition to my customer service roles, I have successfully managed projects such as designing and maintaining a client-focused website for The Shadows Haunted Attraction LLC. This project involved delivering on the vision for functionality and design, managing updates, and coordinating volunteers, showcasing my project management and website design skills. I am passionate about continuous improvement and thrive in environments where I can leverage my skills in customer service excellence, team leadership, and technical knowledge. I look forward to connecting with professionals who share my commitment to delivering exceptional service and exploring opportunities to contribute to impactful projects.