Amanda Jensen

Background

About Amanda Jensen

Program management & business operations expert with extensive Customer Experience (CX), ERP & CRM, product creation, and support experience. Accounting business management background. Highly skilled with technical data analytics, large global enterprise programs, team motivation, and creating solid connections for cross functional engagements. Skilled at every level of organization from start-up to fortune 500. Accomplishments: • Increased market share by $2.2 Billion in the data center & switching spaces. • Saved Cisco $3M+ through data analysis that allowed efficient team restructuring. • Successfully launched 40+ new software products support readiness programs. • Created the PMO for the collaboration support readiness teams & trained our program managers. • Negotiated dual support processes between Cisco and their business partners including: Google, Realwear, MazeMaps, and Telehealth,(resulting in significant revenue growth & support cost savings for both companies). • Redesigned an accounting software from scratch, reducing the number of bugs from hundreds to negligible. • Introduced an accounting software, which resulted in $45K+ in additional annual recurring revenue (for a small start-up). • Managed the executive customer engagements for the CX organization of a Fortune 500 company, cross-functionally engaging with VPs, event staff, and account managers to increase CX involvement by 5x. Software Proficiencies: Jira * Confluence * Kanban * Productboard * Smartsheet * SalesForce * Tableau * Excel * Microsoft Office Suite * WebEx * WorkFront * Box * Google Business Suite * HTML * ERP Systems * SaaS * SQL * Zoom * Quip *