Amanda Mabheka

Background

About Amanda Mabheka

Picture this: a customer calls, frustrated, ready to vent their woes. But by the end of the call, not only are they calm, they're genuinely grateful. That's the kind of turn-around I aim for. I've spent nearly five years in the customer service field, serving in both frontline and admin roles. I started off my journey at JJ Transport by helping our clients locally. There, in just three months, I increased customer satisfaction by 25% and discovered the value of prompt yet efficient answers. It was also at JJ that I was doubling up as an Admin Assistant. This is where I also discovered that I am passionate about facilitating the smooth-running of businesses by performing admin tasks efficiently and effectively. My next move was working as a Telesales Representative at Seasons Pharmaceutical where I built a track record of generating new business, booking appointments, and maximizing incremental revenue. Developed skills in telemarketing, account management, and business development. I then spent a few months at Kings Academy in UK working at reception before coming to the land down under were I worked at Followmont Transport as Customer Representative for more than a year. There, I handled an average of 50 phone calls per day, improving our response time by 30%. Right now I am currently a Customer Support Administrator at Action Smart Group. My duties include dealing with customers face to face at a reception desk, or by phone or email, answering enquiries or complaints about services and taking vehicle service bookings. I'm always exploring ways to improve, whether it's mastering a new customer service tool or learning about the psychology of communication. My ultimate goal? To ensure every interaction a customer has with an organization is a fantastic one.