Amanda Malerbi

Background

About Amanda Malerbi

I am a highly organized and detail-oriented administrative professional with extensive experience supporting fast-paced offices across the public and private sectors. Throughout my career, I have developed strong skills in managing communications, scheduling, data management, and office operations, ensuring smooth and efficient workflow for teams and leadership. Currently working as a Case Counselor/Case Manager for the New Hampshire Department of Corrections, where I leverage my background in administrative support, case coordination, documentation management, and stakeholder communication to support critical operations and ensure process efficiency. I previously served as an Administrative Assistant for Probation and Parole, where I oversaw clerical operations, maintained accurate records, streamlined office procedures, and supported overall process improvements. I also bring experience from healthcare and corporate environments, having supported physicians at Lahey Hospital & Medical Center and delivered high-level customer service as a Platinum Card Concierge for American Express. I thrive in fast-paced, high-pressure environments and pride myself on maintaining professionalism, accuracy, and strong communication across all tasks. I am committed to continuously improving myself, refining processes, and helping teams operate more efficiently and effectively. Passionate about supporting teams behind the scenes, I am always looking for ways to strengthen operations and enhance client and stakeholder experiences.