Amanda P.

Background

About Amanda P.

Technical Support Engineer with two years of experience working with SaaS at a multinational company dealing with a diverse team from all over the world. At my current role I excel at managing customers' expectations (internal and external) with regards to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization. I also use technical skills to support customer’s testing efforts and troubleshooting connectivity, data transformation and posting issues and perform root cause analysis and provide solutions On a daily basis I use applications like Service Now, Jira, Confluence and help to create KBAs and documentation. With passion for customer service, my background as an English Teacher and Flight Attendant I have developed strong communication skills, the ability to work under pressure and the ability to adapt to all situations in fast paced environments.