Amanda Patten
Patient Experience Manager at Newyork-Presbyterian Hospital
Based in New York, United States
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Seniority
Manager
Department
Operations
Location
New York
Industry
Hospitals and Health Care
Company size
27K
Contact information
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a•••••••@nyp.org
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Background
About Amanda Patten
Patient Experience Manager with ten years of experience at NewYork-Presbyterian, specializing in operational excellence, quality management, and ROI optimization in healthcare. Spearheaded the Post-Discharge Call Program, transforming patient engagement across annual discharges. This initiative improved follow-up compliance from 11% to 97%, reduced readmissions by 10%, and delivered over $30M in annual cost savings, while enhancing continuity of care and patient retention within the system. Demonstrated expertise in leveraging analytics and creating scalable workflows that drive measurable improvements in patient outcomes. Successfully improved HCAHPS scores by an average of 8 points per domain and developed comprehensive training programs for clinical teams across nine campuses. Committed to advancing patient-centered care through data-driven strategies and collaborative innovation, ensuring exceptional experiences at every stage of the patient journey.
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