Amanda Preston
Service Delivery Manager at Ioco
Based in City of Cape Town, South Africa
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Seniority
Manager
Department
Operations
Location
City of Cape Town
Industry
IT Services and IT Consulting
Company size
1.3K
Contact information
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a•••••••@ioco.tech
Phone
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Background
About Amanda Preston
An experienced IT professional in service management and technology management.I have a solid foundation in the IT Service Management field having spent the last 15 years in various service management roles.I have a proven track record of successful implementations and maturing existing environment in order to achive the business needs. Key achievements include setting up IT Change Management in three large companies, implementing and managing the CMDB for a corporate and bringing about a significant maturity increase for various processes for a large financial company.I currently manage a highly technical team and have overcome challenge by incorportating my service management experience to bring about a service orientated Infrastructure culture. I manage Business Continuity for the group and work closely with our French stakeholders, BNP Parabas, to ensure all governance principles are in place and maintained. Specialities include:ITILCOBITService ManagementVendor Management1st Line support managementManagaement of Service Desk tool administrationChange ManagementConfiguration ManagementBCM
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