Amanda Reta

Background

About Amanda Reta

I’m a banking and risk management professional with 18 years of experience helping financial institutions deliver compliant, efficient, and member-focused solutions. My career spans consumer banking, real estate lending, and quality assurance, where I’ve built a reputation for identifying root causes, strengthening processes, and ensuring regulatory alignment across multiple business lines. Currently, I serve as a Quality Assurance Advisor I (Bank Complaints) at USAA, where I design and lead oversight frameworks that drive transparency, reduce risk, and improve customer outcomes. From developing SharePoint-based QA pilots and reporting dashboards to applying deep knowledge of regulatory requirements (Reg E, Reg Z, Reg CC, RESPA, UDAAP, etc.), I bridge the gap between compliance, operations, and member experience. What sets me apart is my ability to: • Transform complex regulations into actionable processes that protect both the business and the customer • Lead cross-functional collaboration to improve efficiency and accountability • Build scalable systems and automation (Excel, SharePoint, Power Automate) that streamline reporting and oversight • Balance risk mitigation with innovation, ensuring compliance never comes at the cost of customer trust Beyond technical expertise, I bring a people-first approach—mentoring peers, partnering with stakeholders, and delivering solutions that create real impact. I’m passionate about roles that challenge me to think strategically, solve problems creatively, and contribute to a culture of excellence. If you’re seeking a risk, compliance, or quality leader who blends operational rigor with forward-thinking execution, let’s connect.