Amanda Rishworth

Background

About Amanda Rishworth

Our services include content creation, strategy development and the day-to-day management of customer product enquiries & complaints across phone, email and social media channels. Measured by a dedicated analytics dashboard we support your sales, marketing and production teams by providing a true insight into where your brand is performing well and not, according to your most valuable asset- your customers. We deliver more than merely community management, customer service protocol, promotional campaigns and great analytics. We help to keep your customers content, your managers focussed and your social platforms filled with positive brand advocacy. July 2019 SPC Ardmona became our third FMCG customer. Responsible for all customer retail brand feedback (including Ardmona, SPC, IXL and Goulburn Valley), in addition Bulk /Food Service lines and ProVital, Cyber Cutomer Care Manages all inbound 1800 number interactions (AU + NZ) in addition to all inbound website contact form enquiries and quality related feedback on facebook. Since July 2016, Cyber Customer Care has managed the Australian and New Zealand customer care for all brands in Pental Ltd's stable of home & hygiene products across phone, email and social media. In addition, we now also manage the customer care for their house brands for Woolworths, Coles & Aldi. Working closely with the company’s Quality and Assurance department monthly analytics on all customer interactions is shared across sales, marketing and production. Since 2012 Cyber Customer Care have also managed Nuttelex Foods Pty Ltd digital channels, website content and customer care. Responsible for all interactions across phone, email and social media for both the Australian and New Zealand markets a dedicated analytics dashboard delivers a monthly insight into the brand's performance based on direct customer feedback. For more information drop us a line at cybercustomercare@gmail.com