Amanda Schultz

Background

About Amanda Schultz

Senior Director of Customer Relations | Scalable CX Strategy | People-First Leadership I’m a senior-level Customer Relations leader with over a decade of experience building systems and teams that put people first, solve real problems, and scale with purpose. My passion lies in designing experiences that are rooted in empathy, backed by strategy, and grounded in real impact for customers, teams, and organizations. I’ve led cross-functional collaboration, managed high-volume support channels, and built internal tools that actually make life easier for the folks using them. I’m at my best when I’m: • Leading thoughtful, people-first teams • Turning feedback into actionable improvements • Advocating for customers while balancing operational needs • Building workflows and systems that are efficient and human Those who’ve worked with me often describe me as a calm problem-solver, a natural connector, and someone who brings both heart and structure into everything I do. I care deeply about doing work that matters for the families, customers, and communities we serve and I’m always looking for opportunities to grow, collaborate, and make things better.