Amanda Shrum
Senior Customer Success Manager at Qualifacts
Based in Eugene, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Eugene
Industry
Software Development
Company size
1.3K
Contact information
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a•••••••@qualifacts.com
Phone
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Background
About Amanda Shrum
I am a results-driven professional with extensive experience in customer success management, executive administration, and software support services. Currently, as a Senior Customer Success Manager at Qualifacts, I excel in managing a portfolio of 52 accounts. My expertise lies in proactively identifying and mitigating churn risks, developing comprehensive plans, and managing intricate customer escalations. I am adept at cultivating strong relationships with executive teams and ensuring customer satisfaction aligned with business needs. Additionally, I have a proven track record of driving engagement, enhancing customer retention, and successfully managing contract renewals.Connect with me to explore opportunities for collaboration and growth.
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