Amanda Taylor

Background

About Amanda Taylor

As Senior Operations Manager at Iris Telehealth, I am deeply involved in steering long-term strategic planning and enhancing operational processes. My role is pivotal in maintaining high-quality service delivery across large health system enterprise accounts, ensuring sustained adoption and utilization. Our team's commitment to excellence is reflected in the rigorous management of key performance indicators, quality assurance, and a robust change control system. I thrive on identifying trends and opportunities to refine execution and partnership dynamics. My expertise in customer service management, problem-solving, and growth strategies empowers me to address issues of high complexity and drive continuous improvement. By fostering a culture of innovation and accountability within my remote customer service team, we collectively elevate the standard of telehealth services, contributing to the broader mission of Iris Telehealth.