Amanda V.

Background

About Amanda V.

Brilliant Customer Service Representative with decades of experience, offering "Great Care, Fast."~ Unparalleled customer empathy with attention to detail and corporate guidelines.~ Able to negotiate complex transactions and diffuse difficult customer complaints with ease.~ Computer and Internet literate: with emphasis on cutting edge trouble ticket programs as well as medical demographic and charting software, practical call center, social marketing research, administrative and statistical tools.~Office Troubleshooter: capable of fixing a minor printing glitch to setting up sharing and debugging troublesome programs. Technically minded and able to translate into lay-speak.~ Mechanically minded: Adept at repair and maintenance. Always interested in learning new technologies. Give me a challenge. I'm looking for a business that wants superior Customer Service, Administration and Organization. Specialties:*Recently added: COVID Contact Tracing - Certified.*AED/CPR & BLS Certified *Customer Service via telephone, email, fax, chat, and face-to-face communications. Billing, price, shipping and discount negotiations expert.*Organization: Filing (both physical and computer), scanning, spreadsheets, flow charts to analyze and track sales, expenses, and reimbursements utilizing Excel, Word, and QuickBooks.*Computer program adaptability with exceptional learning capacity.*Training and Management of new Customer Service Representatives.