Amanda Watson
Sr Manager, Customer Retention at Taxwell
Based in Franklin, United States
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Seniority
Other
Department
Other
Location
Franklin
Industry
Software Development
Company size
145
Contact information
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a•••••••@taxwell.com
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Background
About Amanda Watson
At Drake Software, dedication to customer success is the cornerstone of my approach as a Customer Success Manager, a role enriched by my Enrolled Agent credential and expertise in tax law. My tenure has been marked by a 2% increase in first-year customer retention, a testament to the effectiveness of the personalized onboarding processes and customer service excellence that I champion. With a strategic focus on education initiatives, I have empowered our clients with tailored tax and software training programs, directly contributing to Drake Software's business growth. My commitment to fostering a customer-first culture is unwavering, and it is this commitment that has consistently driven the delivery of high-quality courses, ensuring our clients are well-supported and successful.
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