Amanda Webb
Quality Assurance & Training Manager at Sherweb
Based in Mount Pearl, Canada
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Seniority
Manager
Department
Human Resources
Location
Mount Pearl
Industry
IT Services and IT Consulting
Company size
756
Contact information
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a•••••••@sherweb.com
Phone
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Background
About Amanda Webb
As the Quality Assurance Manager at Sherweb, my role synthesizes Lean Six Sigma methodologies with robust team coordination to elevate service delivery and customer satisfaction. The past 2.5 years have been a testament to our team's commitment to excellence in quality management, harnessing the power of continuous improvement and strategic process optimization. The experience at Concentrix honed my skills in creating training programs that drive quality assurance across contact centers. Collaborating with cross-functional teams, we have successfully implemented quality standards that ensure high levels of customer service, reflecting our shared dedication to operational excellence and sustainable growth.
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