Amanda Xavier Lopes

Background

About Amanda Xavier Lopes

Customer Success professional with over 5 years of experience in the financial and technology sectors, partnering with global B2B clients across LATAM, the US, and Europe. Currently working as a Team Lead of Customer Success, managing a digital CSM team in an international environment. I focus on developing people and optimizing team performance through structured training, goal alignment, and cross-functional collaboration. I also engage with internal stakeholders to drive operational efficiency, deliver actionable insights through monthly business reviews, and contribute to CX projects aimed at enhancing customer experience and retention. With a background in International Relations and international experience in Ireland, I combine strategic thinking with strong communication skills to build long-term client relationships and scale customer-centric initiatives in SaaS environments. Fluent in Portuguese, advanced in English, and conversational in Spanish, I’m passionate about leadership development, multicultural collaboration, and enabling client success on a global scale. Keywords: Customer Success | Team Leadership | SaaS | Digital CS | Enterprise Clients | Financial Market | CX Projects | B2B | Retention | CRM | Global Accounts | Stakeholder Management