Verified recordTelecommunications

Amani Elsayed

Customer Service Associate at Comcast

Based in Egypt

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Seniority

Staff

Department

Customer/Client Service

Location

Egypt

Industry

Telecommunications

Company size

61K

Contact information

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Email

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a•••••••@comcast.com

Phone

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+20 ••• •••• ••••

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Background

About Amani Elsayed

With over six years of experience as a customer consultant and a senior customer service representative, I have developed strong skills in research, negotiation, Microsoft Excel, management, and strategic planning. I have worked with various clients and stakeholders in the information technology and services industry, delivering high-quality solutions and ensuring customer satisfaction. In my most recent role as a Sr. CSR at Etisalat UAE, I supported the call center operations for prestige and Emirati customers, as well as high-value customers. I handled complex and escalated inquiries, complaints, and feedback, and provided timely and effective resolutions. I also contributed to the improvement of the call center processes, policies, and standards, and mentored and coached new and junior staff. I was recognized for my excellent performance, customer service skills, and people management abilities.

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