Amani Elsayed

Background

About Amani Elsayed

With over six years of experience as a customer consultant and a senior customer service representative, I have developed strong skills in research, negotiation, Microsoft Excel, management, and strategic planning. I have worked with various clients and stakeholders in the information technology and services industry, delivering high-quality solutions and ensuring customer satisfaction. In my most recent role as a Sr. CSR at Etisalat UAE, I supported the call center operations for prestige and Emirati customers, as well as high-value customers. I handled complex and escalated inquiries, complaints, and feedback, and provided timely and effective resolutions. I also contributed to the improvement of the call center processes, policies, and standards, and mentored and coached new and junior staff. I was recognized for my excellent performance, customer service skills, and people management abilities.