Amar Pampati

Background

About Amar Pampati

An experienced and reliable ITIL certified IT professional around 4 years of providing IT support, Application support and best practice solutions to a global community in extremely demanding enterprise environment. A good hands on experience with Microsoft applications (Teams/Office 365/Azure AD/Skype for Business etc) and well versed with Service Desk operations, Change management and Asset management practices. Currently looking for a challenging role where I can showcase my current skills for the development of the organization and have the opportunity to learn new skills. TECHNICAL CERTIFICATIONS - ITIL V3 foundation Certified - ISTQB Testing Certified (Foundation) EDUCATION - Master’s degree in Computer Science - Bachelor’s degree in Computer Science SKILLS Windows server 2012/16, Active Directory / Azure AD, MS Configuration Console, Citrix thin client, Blackberry UEM client, VNC, RDP Incident Management using the ticketing tools: Jira / HPSM-9 / ICCM ticketing tool Communications using OUTLOOK and SKYPE and resolving issues with Microsoft teams. Jira ticketing system and Jira Confluence Windows7/10, Office 365, One Drive, MOSS (Microsoft Office Service Share Point), SKYPE for Business, Active Directory. Network (LAN/Wi-Fi) troubleshooting / DNS / FTP Deploying software to user’s computers, processing BIOS & driver updates etc. Print server management, Back up and Restore using IBM Tivoli