Amarjot Brar

Background

About Amarjot Brar

Experienced business leader with 25 years of experience in setting up & managing Operations, Business Transformation (Automation, Lean Six Sigma & Digital Capabilities), Transitions & Product Management in Insurance, Ecommerce, Telecom, Digital Media, ITES and Consulting across start-ups and steady state organizations. At present in a Leading US Insurance company – Guardian Life, leading a role from Pennsylvania, USA, leading the Service Effectiveness and Efficiency portfolio. Previously leading Operations for Absence Management & Group Insurance from the India Office, and Setting up Automation, Digital & Business Transformation functions. Prior role in a TV Shopping JV, between Snapdeal and Den, leading the operations of the organization, across its core areas of Production, Supply Chain, Call Center, and Channel Distribution. Previous 5-year stint at an SME discovery company (GETIT Infomedia) majority owned by Malaysia based Astro Group. Up leveled to Chief of Staff for a Professional CEO, to help transform the business to a Digital Org. Revamped the systems & processes, re-structured the sales system, re-building customer service & pre-sales, ABP and operations excellence. Awarded Virgin Mobile “Excellence Award” for exceptional delivery; Recognized for Taking Organization to “No. 1 in CSAT across Industry”; Recognized as “No. 1 Partner Site” in IBM; Awarded for “Best Deployment of Six Sigma” in a Business Unit in IBM; Recognized for “Innovations replicated globally” At various stages in the career performed roles across: Customer Service, Operations, HR, Sales, Marketing, Training, Quality, Transformation, Product and Strategy. As a Certified Six Sigma Master Black Belt professional: Set-up Business Excellence, Quality & Customer Management across organizations like IBM, Virgin Mobile, Wipro, Askme & Guardian Life.