Amber Bruffy

Background

About Amber Bruffy

Career Snapshot — 6 years of mortgage industry experience — 13 years of commended performance in key customer service/support and collection roles. — Expert in customer care/communications, problem-solving, relationship building, user training and support. — MS Office “power-user” with additional proficiencies in assorted databases and software. Awards — Atlantic Bay Mortgage Employee of The Year, 2012 — Capital One “Top Performer” Award, 2006 — Top 15 % in Quality, Every month — Customer Service Awards, 2004 to 2006 — Quality “MVP” Award, 2006 Key Skills Offering an award-winning track record of client care excellence within high-volume environments that includes: — Developed and Structured an Appraisal Department for Two Large Mortgage Companies — Mastered Compliant Use of the Appraisal Independence Requirements — Approval and Managing of Appraisers — Exceptional Client Service — Troubleshooting/Problem Solving — Up-Selling/Sales Support — Analytical and Detail Oriented — Client Bridging and Empathy — Complies with Guidelines of all GSE’s, FHA, VA and Investors — Technical/User Support — Created & Implemented Department-Wide Projects and Trainings — Reports & Documentation — Managed Personnel with Consistent Communication and Team Building — Prepared and Communicated Employee Performance Reviews — Streamlining Processes for Efficiency — Created Policy and Procedures — Out of the Box Thinker — Driven, Fast, Eager Learner