Amber Kendle

Background

About Amber Kendle

As VP of Institutional Trust and Custody Client Portal Experience at U.S. Bank, I lead the development, strategy, and training for the Global Custody Pivot portal-supporting both internal partners and external clients. My focus is on streamlining workflows, tightening controls, and optimizing procedures to reduce risk and increase operational efficiency. Following the successful 2024 consolidation of platforms, we entered 2025 positioned to further modernize internal processes and advocate for robust client protection. In today's evolving banking environment, client security remains a top priority. Secure, user-friendly portals that utilize multi-factor authentication are essential in delivering the safety and confidence our clients expect. In addition to driving innovation, I'm focused on building a high-performing team dedicated to onboarding clients and supporting our Institutional Trust & Custody staff with our Pivot portal. With 25 years of experience in client service and operations, I bring a strategic, solutions-oriented mindset to resolving complex issues and enhancing daily client workflows through technology. Over the course of my career, I've led initiatives that replaced outdated processes, mitigated risk, and increased departmental efficiency. I was proud to receive U.S. Bank's Legends of Possible award in recognition of my leadership during a period of significant staff transition-managing two large portfolios while simultaneously training new team members and maintaining high levels of client satisfaction. My journey at U.S. Bank has been one of growth and impact. I've developed strong leadership capabilities, navigated challenges with resilience, and continue to invest in the success of others. I'm passionate about mentoring and helping colleagues uncover their strengths, providing honest feedback, and supporting junior staff as they build confidence and achieve their goals.