Amber Papillion
Director of Housekeeping at Hilton Baton Rouge Capitol Center
Based in Baton Rouge, United States
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Seniority
Director
Department
Operations
Location
Baton Rouge
Industry
Hospitality
Company size
41
Contact information
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a•••••••@••••••.com
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Background
About Amber Papillion
As the Director of Housekeeping at Hilton Baton Rouge Capitol Center, I oversee the daily operations and quality standards of the housekeeping department, ensuring the highest level of guest satisfaction and safety. I have 10+ years of customer service experience in the hospitality industry, working in various roles and locations within the Hilton brand. My core competencies include customer service management, problem solving, business administration, and team leadership. I have developed and implemented operating procedures and manuals for various positions, increased productivity and efficiency of my team through resourcefulness and creativity, and decreased turnover rates by 30%. My mission is to provide a clean, comfortable, and welcoming environment for our guests and employees, and to contribute to the success and growth of our hotel.
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