Amber Watson

Background

About Amber Watson

Amber S. Watson Tempe, AZ amber.watson0803@gmail.com Objective To secure a position that utilizes meticulous data entry skills and an application of strong written and oral communication skills to ensure that all client demographics and other information related to each client situation is entered accurately; operating with a strong sense of urgency by thriving in a fast paced setting while delivering superior performance and maintaining developmental productivity. Education Bolingbrook High School ׀ High School Diploma ׀ 2002 CMK Healthcare Training ׀ Certificate ׀ 2002 Core Competencies PROBLEM SOLVING Listening to patient and client concerns to reach a feasible determination that ensures patient/client satisfaction and account resolution by anticipating both client and patient needs and proactively identifying solutions. PROJECT AND TIME MANAGEMENT Operating under the directors supervision to determine and correct any systematic inaccuracies; to certify that in house inventory matches client inventory as well as planning, prioritizing and completing work to meet established goals or quotas in an ever changing environment LEADERSHIP Responsible for training new hires. Teaching core skills related to phone etiquette, excellent customer service, adhering to company guidelines and efficiently fulfilling all job requirements. Experience PATIENT RELATIONS REPRESENTATIVE ׀ MIRAMED GLOBAL ׀ JUNE 2016- PRESENT Patient account resolution using exceptional patient customer service skills by putting patient needs first and displaying a willing ness to listen to the patient, striving to resolve all patient issues, answer all patient inquiries with concision and meet employer expectations for the account resolution as well as adhering to HIPPA guidelines to ensure patients security through EPIC. Mckesson