Ambili Ramesh

Background

About Ambili Ramesh

I’m a seasoned Operations and Customer Service Manager with over 7 years of experience at Amazon and AWS, specializing in e-commerce seller support, transactional risk analysis, and performance management. As a Team Manager at Amazon, I led a team of 16 Account Health Support Specialists, driving a 20% increase in seller retention and a 30% reduction in enforcement rates. I collaborated with internal teams such as Transaction Risk Management, Seller Support, and Bad Debt, ensuring seamless coordination and exceeding service delivery benchmarks by 25%. My proactive approach to coaching and process optimization earned me recognition, including the Standing Ovation Award and Top Performing Team Award. I’m also a Certified Instructor with a strong track record of training and mentoring new hires, leads, and managers. My technical skills include operations management, risk mitigation, bad debt recovery, and seller performance management, complemented by hands-on experience with e-commerce systems and processes. Currently, I work at Accuscience Ireland, where I manage end-to-end supply chain operations for pharmaceutical and surgical equipment, ensuring seamless coordination with sales, logistics, and technical teams. I hold a Bachelor’s degree in Chemistry, Biotechnology, and Microbiology from St. Francis College for Women and a French B1 Level certification (DELF DALF Suisse). I am driven by a passion for continuous learning, process improvement, and delivering exceptional customer experiences.