Ambit Vitin

Background

About Ambit Vitin

An unconventional thinker with a passion for championing solutions & developing partnerships across the eco-system, identifying opportunities for mutual success & crafting roadmaps intended to meet long-term goals, and driving work through vendors/service providers.Skilled in service delivery functions, to ensure end-to-end ownership of incidents, Change & Problem management, and service requests. Meeting deadlines and Turn-around-Time without compromising quality norms and adhering to SLA. Implementing short/long-term plans for achievement of process objectives. Highly skilled in providing end-to-end service delivery solutions along with strong capabilities in implementing the Service Delivery Process covering Capacity Management, Service Level Management, Resolution Process, and Control Process; developing Business Continuity Plans, Procedures, and Service Standards for Business Excellence.Deft in recruitment, training, and selection of technical personnel as well as organizing, planning, and staffing operations. Identifying team training & development needs, designing and developing the appropriate training program, and afterward coordinating appropriate internal training programs.Strong people management skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resources as well as ensuring skill upgrade, competence management, career planning, and mentoring of the team members as well as maintaining SLA, quality, productivity, and behavioral aspects of the team.Demonstrated ability in setting up targets, implementing SOP & SLA, variance analysis to maintain CTQ (Critical to Quality)/ CTP (Critical to Process) targets, and involved in planning for high efficiency with an eye on KPI Performance and defined processesDemonstrated professional brilliance in re-engineering workflow processes, increasing performance metrics, integrating values into performance management & new system integration like ERP Systems.Leadership Traits:Big-picture visionary equipped with the ability to execute ideas and plans effectively. Excel in demonstrating creative/out-of-the-box ideas to handle complex situations. Organizational savvy with an ability to read behavior, understand “wind direction” with an ability to predict as well as change the direction, and drive strategies to get the desired outcome.