Ameer Rawashdeh
Application Support Engineer at Diyar Middle East
Based in Riyadh, Saudi Arabia
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Seniority
Staff
Department
Information Technology
Location
Riyadh
Industry
Technology; Information and Internet
Company size
106
Contact information
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a•••••••@diyarme.com
Phone
5 credits+966 ••• •••• ••••
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Background
About Ameer Rawashdeh
IT Team Lead with 11+ years of experience in Application Operations, Production Support, and Incident Management within enterprise environments.Currently leading operational support activities, ensuring high availability of critical systems, and managing incidents following ITIL 4 best practices. Experienced in handling L2/L3 escalations, driving root cause analysis (RCA), and maintaining SLA compliance.Strong background in system monitoring, troubleshooting, and log analysis, with hands-on experience in AWS and Azure environments.Focused on improving system reliability, optimizing operations, and delivering stable, high-performance services while collaborating effectively with stakeholders and cross-functional teams.Key Achievements:• Reduced incident resolution time by X%• Improved system uptime to 99.9%• Enhanced monitoring and alerting efficiency
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