Amerigo Devera

Background

About Amerigo Devera

Established Voice of the Customer (VoC) program generating revenue and savings for several large banks. Managed a team of Customer Interaction Analysts using speech, survey, data to perform in-depth analysis. Experience in managing and delivering end-to-end business process outsourcing (BPO) solutions to insurers of individual, group, voluntary and association plans to include specialty networks. Supported and trained PPO and HMO partnering with our HR division for yearly enrollment period on new changes to benefits. Led Lean Six Sigma project to avoid Bonus and Compensation errors with substantial payouts. Decreased payout days by 36% and improved the process, saving $1.2 plus million in payout errors. Established Internal Organization for Standardization (ISO) and Capability Maturity Model Integration (CMMI) framework for healthcare business units. Framework prepares business units for certification. Offer more than 20 years of management experience with international/domestic credentials in both large (600 FTEs) and small organizations (10 FTEs), and operating budgets reaching $1.8M. Experienced managing several technical and executive level projects in Banking and Healthcare. Results-oriented management professional with significant experience, diverse cross-cultural background, sensitivity to international marketplaces, and expertise in Asia/U.S. geography, markets, and management.