Amit Dwivedi

Background

About Amit Dwivedi

Dedicated customer service manager having 17+ years of experience in Automobile field with market leaders in the industry. Exposure of Service operations at all levels right from field to HO; accountable for improvements in the bottom line in terms of product and process along with turnaround of under-performing operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all after sales operations policies in terms of Channel Partner Management, Warranty and Spare Parts to ensure customer satisfaction. Job Objective: To use my all experience and skills for achieving the assigned organizational goals. To Learn and improve continuously towards enhancing my skill and knowledge set for achieving the organizational and personal growth targets Specialties: Customer Service Management Customer Complaint Handling & Resolution Enhancing Customer Satisfaction Index Service schemes implementation Dealer Satisfaction Enhancement Product Performance Improvement Channel Partner Management Coordinating Field and HO activities Fleet Management Institutional Customer Handling Organizing Field Activities Teambuilding & Training Warrantee and Spare Parts Network Appointment/ Management