Amit Kumar Roy

Background

About Amit Kumar Roy

Job Description : • Configuring laptops for new joiners and providing IT induction. • Daily health check of Network Printers, video conference device and cisco IP phones. • Troubleshooting knowledge of Windows 7/8/10; Windows Server 2008R2. • Knowledge of Active Directory, DHCP and DNS. • Managed user accounts, groups, print queues and controlling access rights using Active Directory. • Administered/provided troubleshooting for Lotus Notes and MS Outlook. • Connecting of Video and Audio conference device (Cisco). • Configuring RSA token (Software in mobile and Hardware token) • Support for SCCM. • Providing IT security using Symantec End Protection and SEE. • Removing infected files existed in HDD and view quarantine and completing live update and full scan. • Resolving System unprotected and SEP out date issues. Resolving Antivirus and coordinating with higher levels of security operation team. • Installating and Troubleshooting of Symentic End Protection antivirus and SEP Version 12.1.6 • Centralized support and troubleshooting issues across different locations through remote desktop connection and Skype for business. • Installation and troubleshooting of VPN client to end users, Configuring Local Computer Policies. • Configuring and Troubleshooting Mail Client in Smartphone (Good & Citrix Secure Hub) • Installing and configuring various application software’s as per user request. • Troubleshooting Problems of Internet and Intranet Connections. • Deploying software, service packs of windows Operating Systems. • Planning & resolving the issues within the specified time. CCNA: Switching Configuration ( VLAN, VTP, And Inter VALN ) Routing Configuration ( RIP, EIGRP,OSPF) Telnet And SSH Access Control List (ACL) Network Address Translation (NAT) Virtual Private Network (VPN)