Amit Kumar Saha

Background

About Amit Kumar Saha

Administration- MBA (regular) in Marketing/HRMajor- Highly skilled in people Management- Oversaw the automation of chat tools, resulting in a % reduction in response time and improved customer satisfaction- Successfully managed daily performance reports for a team of 18 employees, tracking key metrics and identifying areas for improvement- Implemented and managed chatbot systems, resulting in a high % increase in customer self-service and reduced workload for customer support agents- Effectively led a team of 18 employees, delegating tasks, providing guidance, and fostering a collaborative work environment- Ensured proper delivery of services to clients, maintaining regular communication and addressing any concerns or issues promptly- Analyzed data, generated reports, and provided insights to drive business growth and improve customer satisfaction- Maintained and updated the knowledge base, ensuring accurate and relevant information for both internal and external stakeholders- Created informative and engaging content articles, enhancing brand awareness and providing value to customers.*SKILLS*- People Management: Highly skilled in managing and leading teams effectively, promoting collaboration, and fostering a positive work environment- Chat Tool Automation: Proficient in utilizing chat automation tools to streamline communication processes, increasing efficiency and customer satisfaction- Daily Performance Report Management: Experience in creating and managing daily performance reports to track team progress and identify areas for improvement- Chatbot Management: Expertise in managing and optimizing chatbot systems to provide prompt and accurate customer support- Team Management: Proven ability to effectively delegate tasks, provide guidance, and motivate teams to achieve goals- Client Service Delivery: Adept at ensuring the proper delivery of services to clients, ensuring their needs are met and maintaining a strong client relationship- Analytical Skills: Skilled in analyzing data, generating insights, and providing actionable recommendations to improve business performance- Knowledge Base Maintenance: Experience in managing and updating a knowledge base, ensuring accurate and up-to-date information for both internal and external stakeholders- Content Writing: Proficient in creating informative and engaging content articles on various topics, promoting brand awareness and enhancing customer knowledge.