Amit Kumar Shukla

Background

About Amit Kumar Shukla

I am an IT operations professional with 9+ years of experience scaling IT service delivery, managing enterprise infrastructure, and leading high-performing support teams across global environments. My career spans hands-on technical expertise and progressive leadership, bridging the gap between technology and business outcomes. Currently at Amazon, I lead IT operations across multiple sites, mentoring technicians and contractors while driving efficiency improvements and ensuring SLA adherence above 98%. My work includes forecasting OPEX/CAPEX budgets, developing data-driven insights for senior leadership through weekly/monthly reviews, and managing vendor relationships to ensure service continuity. Earlier, at Konverge Technologies, I spearheaded a multi-office network infrastructure upgrade and migrated legacy file servers to Microsoft Azure, enhancing business resilience. At HCL Technologies, I managed a critical data center with 100% uptime, led incident resolution in an ITIL framework, and partnered with cross-functional teams to optimize IT service management processes. Recognized with Amazon’s Operational Excellence Award and Customer Excellence Award, I bring a leadership style rooted in mentoring, structured process improvement, and a balance of technical depth with business strategy. My strengths lie in incident and problem management, ITIL-based operations, SLA & performance management, team leadership, and IT project execution. I am now focused on advancing into Global IT Operations Lead or IT Support Manager roles where I can scale IT operations across regions, develop strategies that improve performance and resilience, and build teams that deliver measurable impact for the business. Core Expertise: • IT Operations & Service Management (ITSM/ITIL) • Incident & Problem Management | SLA & Performance Optimization • Team Leadership, Mentoring & Global IT Support Strategy • Vendor & Stakeholder Management | OPEX/CAPEX Planning • Infrastructure Management: AWS, Azure, AD, Firewalls, Networking, VDI • Project Management (PGDM Certified)| ITIL 4 Foundation | Microsoft SC-900