Amit Kumbar

Background

About Amit Kumbar

Business Analyst offering 6 years of professional experience in global, multi-site, multi-culture environments with a valuable combination of business and technology in the field of software development and professional services in the CRM industry.2. Handling one of the largest EdTech company Byju's.3. Good client management skills and working closely with more than five clients in the current organization.4. Documentation of business requirements, creation of a project plan, configurations, and onboarding support from kickoff to go-live for the customer.5. Understanding customers’ business needs and advising appropriate solutions using Leadsquared CRM application.6. Understanding the software and tool ecosystem of customers and coming up with the best possible ways of connecting Leadsquared to them.7. Based on the proposed solution, create detailed business requirement documents and solution design documents.8. Implementing the best way to import existing customer data and digital assets.9. Executing the implementation plan: Make the customer live within the promised timeframe.10. Single point of contact for customers on implementation, including any integrations.11. Working closely with the product development team to enhance or develop the product features based on the client's feedback.12. Designing optimized workflows to automate customer requirements.13. Testing and setting up data flows between different platforms.14. Provided technical support, added documentation, and led client meetings.15. Setting up training sessions for stakeholders and ensuring good product adoption.16. Working across departments - product and development team wherever necessary to ensure specific needs are met by the product.