Amit Mehra

Background

About Amit Mehra

Deputy General ManagerSupply Chain| Consumer Services & Retail| e-Commerce| Publishing and EntertainmentSeasoned IT Industry Professional with total 21+ years of diverse experience in the area of IT Application Development and Support, Integrated IT Service Delivery, IT Project Management and Projects Delivery (SDLC & Agile), IT Outsourcing and Solutioning, IT Automation, Cloud Services & Analytics.PROFILE SUMMARY• An incisive professional with last 10 years of diverse experience in Application Service Delivery Management and Application Project Management in the Information Technology industry• Diverse experience of working in an Integrated Service Delivery environment (last 3 years within Brightstar Corp account); coordinated and collaborated with multiple teams and streams from different line of businesses• PGDBM (Working Managers Program) from Indian Institute of Management, Lucknow with Marketing and IT specialization• Provide executive level visibility pertaining to operational performance, incidents and outages, resources assigned, project and service level activities and if necessary, budgets/cost details• Manage customer escalations and SPOC for all initial reports, and updates back to the customer in the current portfolio• Leads, manages and monitors the successful delivery of managed services, managing the implementation process end-to-end including process standardization and knowledge management build out• Deft in handling project management activities, which include Project initiation process, Scope finalization, Estimation and Reviews, MSA/SOW/RFP preparation, customer buy-in, planning, design, scope management, resource administration and completion of the project within specified parameters• Proficiency in ITIL – including Incident & Service Management, Problem Management, Configuration Management, Demand Management etc.• Efficient with Project Management activities viz. MPP, PMP, PIR, Risk analysis/trackingIT FORTE• Open System Technologies - C++/C, JAVA, Python, PERL and Shell scripting in UNIX environment. Worked in distributed, multi-threaded and multi-processing environment.• Cloud Computing – Google Cloud Computing (GCP) Architect• Experience in Object Oriented Analysis and Design with sound understanding of Design Patterns and UML• Hands on statistical tools - R, Python, SAS• Hands-on experience on Oracle Call Interface (OCI) APIs and IBM MQs inter-processes communication• Knowledge of ERP JDE System• Knowledge of Function Point Estimation technique