Amit Narula

Background

About Amit Narula

As a seasoned global operations leader with over 2 decades of experience, I specialize in driving transformative growth across digital platforms and subscription services. My career has been defined by my ability to lead cross-functional teams, harness the power of AI and machine learning technologies, and streamline operational frameworks to deliver exceptional results. I’ve been fortunate to contribute to large-scale product launches, optimize workflows, and significantly enhance platform capabilities for industry leaders like Google/YouTube and IBM. I excel at combining my strategic mindset with a hands-on approach to product and operations management. I’ve successfully scaled YouTube TV’s subscriber base from zero to 8M, led global support and vendor operations for Google Ads, and optimized large-scale transitions that resulted in cost savings and revenue growth. My passion for advancing operational excellence has driven multi-billion-dollar revenue streams, improved customer satisfaction rates, and implemented innovative AI solutions that have redefined operational efficiency. I am always looking for new challenges that allow me to leverage my experience in organizational leadership, product management, and business process optimization to drive sustainable growth, improve operational effectiveness, and create lasting impact. Career Highlights- Scaled YouTube TV’s subscriber base from zero to 8M within six years, generating $8B+ in annual revenue through innovative product and marketing strategies- Managed a $150M+ cost center at Google, overseeing 1K+ third-party vendors and ensuring optimal resource allocation to support global product growth- Increased customer satisfaction from 92% to 96%+ and improved quality scores by 3% within one year at Google/YouTube, driving substantial customer loyalty- Improved operational SLA compliance from 60% to 90%+ at Google/YouTube, while increasing quality from 96% to 99% through AI-driven optimizations- Delivered $1.2M in productivity benefits at IBM by implementing process automation and refining operational frameworks to drive cost savings.