Amit Navalpure

Background

About Amit Navalpure

“Carrying diverse experience expertise of Service & Hospitality industry with renowned MNC”s ~ Expertise in (CRM) function Customer Relationship Management in sales/ after sales Pre and Post sales support. Improve dealer SSI/ CSI standing. Sales/Service marketing and daily tele calling management. Handle SAIPL/Director/Social Media critical escalations proven work experience in process improvement process redesigning mapping & tools (kaizen lean & gemba and action plan). Identifying and eliminating barriers to accuracy productivity & quality ensure service delivery. ~ (QSR) Quick Service Restaurant Operations floor mgmt quality service and sales forecasting production planning and ordering Inventory mgmt and account receivable. Team handling training and Scheduling and grooming team members. ~ International BPO experience voice/ non voice processes maintain AHT CSAT QA transaction monitoring quality scores and compliance client call and calibrations and process improvements. Conduct training need analysis using surveys interviews and other modes to understand the soft skills training. Send daily TAT report to clients. ISO certification & all audit compliance awareness. Good business development acumen. ~ PMS & Recruitment Competency~ Strong leadership skills along with ability to develop and foster productive & efficient teams that are able to sustain & meet organizational goal ~ Flexibility & Drive."