Amit Nehra

Background

About Amit Nehra

Keeping things simple and short, drives me, and works well for clients and colleagues, it allows one to deliver great client outcomes, create trust and drive up revenues all at the same time. A time and tested approach that's worked well for me over the past two decades across the Hospitality and Banking & Financial Services Industry. An experienced General Manager, with cross industry exposure Hotel Operations and Banking & Financial Services Industry. People Leader, who has managed large scale operations, across sites/cities and countries. Change champion with proven track record of, building and scaling up operations, turning around operations and championing change via simple and complex initiatives i.e. performance management, digital disruption Firm believer in diversity, Inclusion and growth for all in the workplace. As Head Voice & Virtual, I lead a team of dedicated professionals supporting 8 markets across Asia and the Middle East. Servicing c7 million customer interactions across voice, digital and social media channels and generating c18m in sales revenues, accountable for P&L, Business Growth, Client Satisfaction, Innovation and Value add and employee satisfaction As the Site Head GBS Bangalore, I am responsible for the site related agenda including people related matters, community engagement, managing regulatory and internal/external VIP visits, promote location branding through public engagement forums, ensuring Crisis management plans and the upkeep of the premises and property including health and safety initiatives.