Amit Sachdeva

Background

About Amit Sachdeva

A proficient leader passionate about delivering large scale transformation through strong skillsets, stepping towards larger roles alongside the team. Aims to execute process changes, contributing to challenging and high-pressure work environments, and making business processes viable & sustainable. Eager to empower teams, assist in professional growth of each member, and stay updated with the latest technologies. Have the craving for identifying opportunities using data, monitoring sales targets and most of the time over-achieving them. A successful problem solver, multi-tasker with organizational and interpersonal skills with an impeccable record of managing teams and difficult customers. Excellent record of being a trainer and mentor for travel processes. Additionally, transforming, collaborating for the betterment of processes related to business areas and would want to continue learning. Professional Summary: • 25+ years of global exposure in tourism and customer services vertical • Exceptional team player with robust understanding of sales & operations • Demonstrated expertise in strategical analysis for tourism process, contracting, operations and call center management, team management and resource optimization. • Strong acumen in developing partnerships for B2B channels to drive business growth. • Outstanding ability to manage complex projects and drive team's productivity. • Experienced in training and overseeing teams, handling difficult customers, and solving problems effectively. • Proven skill in managing & meeting targets by identifying opportunities and monitoring trends. Achievements: • Built the platform for handling logistics for international medical tourism companies from S.E. Asia which yielded business in 2x customers and 3x revenues – You2We TravKare Pvt. Ltd. • Spearheaded the migration of Air Business for B2B & B2C helpdesks to different vendors at multiple locations and ensured smooth and effective transition - MakeMyTrip.com I Pvt. Ltd. • Independently handled the operations of New York branch and successfully stabilized the gaps in the process between US and India - MakeMyTrip.com I Pvt. Ltd. • An integral member of the E-Commerce vertical since its inception - Walmart Canada Soft Skills • Inter-personal, Inter-cultural • Empathetic, pro-active & a quick learner • Administrative Technical Skills • Amadeus (GDS) & CRM • Data Analysis, forecasting & planning Core Competencies • Strategic Analysis • Sales & Operations • Contracting, resource optimization • B2B Channel Development