Amit Seth

Background

About Amit Seth

16+ years of technical experience and wide knowledge in Change/Incident and Problem management Process in customer facing environment. Responsible for defining, developing and implementing service management practices in line with ITIL V3 Driving the efficiency and effectiveness of the major Incident management process Responsible for leading weekly CAB/ECAB meeting for Critical/Major changes Driving problem management and RCA review and follow up on actions with responsible teams and network vendor Responsible for ensuring that services are delivered consistently within SLAs and while meeting/exceeding customer expectations Building and maintaining good relationships with staff both internally and externally Participation in governance reviews, daily operations call Ensuring and enhancing the quality of work and making sure that work is carried out to the highest level Acting as a single point of contact for incidents and changes Be a source of knowledge for the internal and external teams, providing support and guidance across all aspects Implementing ideas of improvement related to process alignment, automation, standardization etc. Skills - IT Service Management SLA Management IT Infrastructure Management Network Management Conflict Management Vendor Management Incident Management Change Management Problem Management