Amit Singh Tomar

Background

About Amit Singh Tomar

SOC - CEM Service Performance Manager with 15 years of Customer Experience Management, Business & Data Analytics With vast of expertise on client’s multi-vendor to carve niche performance and delivery strategies to set/meet key performance targets. Experience in Business Analytics, network quality analytics, optimization, operations monitoring, service modelling and incidence resolution and Working with the design, test and product team to produce solution on Service Delivery, Service assurance and business encouragement. Currently dedicated to Conduct Business Analysis, Customer & network performance experience and management, Service KPI’s & user experience analysis, Smart planning with prime focus on: Smart Planning using Business analytics to enhance operator footprint, user base & revenue. Customer Experience Management & Data Analytics. Service KPI’s & user experience analysis and management. Tracking of data MBs Region-wise, town-wise. Consistent tracking of movements of other telecom players. Revenue Management -(ARPU, PPMB, Erl, Traffic – MB). TOP OTT/URL Users, 4G/3G/2G Migration,3G/4G site planning, device penetration, OTT User/Traffic like Facebook, YouTube, Twitter, WhatsApp etc.) Probe Based - Performance, Troubleshooting & Optimization. Create new use cases for the improvement/up-selling/problem identifying/ troubleshooting of the network. OSS – Performance, Fault, Management. E2E Mobile & Fixed Technology Protocols with Interface wise analysis and call flow study. Using the data analytics to create technical reports, insights and provide workable suggestions to improve customer experience VIP/ VVIP Customer proactive support using signaling call flows and data analytics to improve Customer experience