Amjad Iqbal

Background

About Amjad Iqbal

Experienced team lead with a strong focus on managing support teams and client helpdesk operations. I am dedicated to resolving technical issues faced by clients during production and user acceptance testing (UAT) under software maintenance agreements. With two onsite visits to Australia, I successfully implemented solutions and resolved problem areas by coordinating with end users and client-side management.Key Skills and Expertise:• Team Leadership and Coordination: Skilled in effectively leading and coordinating teams, ensuring seamless collaboration and efficient workflows.• Analytical and Problem-Solving Skills: Proficient in analyzing complex problems and providing innovative solutions, with a strong track record of resolving technical challenges.• Requirement Gathering: Experienced in gathering and documenting requirements to ensure project success and alignment with client expectations.• Relational Database Design: Well-versed in designing logical and physical database structures, optimizing performance, and ensuring data integrity.• Data Modeling and Implementation: Proficient in creating data models and implementing them in database systems, facilitating efficient data management.• Applications Design and Development: Skilled in designing and developing applications that meet business requirements and enhance operational efficiency.• Planning, Analysis, and Reporting: Experienced in conducting thorough planning and analysis, providing valuable insights and generating comprehensive reports.• Technical Writing: Proficient in creating clear and concise technical documentation, facilitating understanding and knowledge transfer.• Database Development and Optimization: Skilled in developing and optimizing databases using MS SQL Server and Oracle, ensuring optimal performance and scalability.• Business Intelligence (BI) Theoretical Knowledge: Possess strong theoretical knowledge of BI concepts, with hands-on experience in utilizing MS Power BI.• Experience with SSIS, SSRS & SSAS: Familiarity with SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), and SQL Server Analysis Services (SSAS).• Tools: Proficient in using PL/SQL Developer, Erwin, and Toad for efficient database development and management