Amlan Jena

Background

About Amlan Jena

With over 12+ years of experience in technical support, I am a customer-centric and technically sophisticated professional who provides exceptional service, installation, configuration, and troubleshooting for critical systems. I currently work as a Senior Technical Engineer at Salesforce, a global leader in cloud computing and CRM solutions. I have comprehensive end-to-end product knowledge of Tableau Desktop and Tableau Server, holding the prestigious Tableau Server Certified Associate credentials. This expertise allows me to effectively address complex technical issues, optimise product performance, and enhance customer satisfaction. Additionally, I have a strong understanding of AWS Solutions Architect principles and their practical applications, enabling me to design and implement scalable, secure, and cost-effective cloud solutions. I excel in conducting in-depth troubleshooting and root cause analysis, adapting my communication style to collaborate with customers of varying skill levels effectively. I am passionate about continuously learning and implementing new technologies and methodologies to stay at the forefront of industry advancements. I also possess exceptional leadership, decision-making, and problem-solving skills, thriving in a team environment and fostering collaboration and successful outcomes. I am actively seeking new opportunities to apply my skills and make a significant impact. If you are looking for a technically sophisticated and customer-centric professional who can contribute to your team's success, please reach out to discuss potential collaborations. Let's connect and explore how my experience and expertise can benefit your organisation.