Amol Deo

Background

About Amol Deo

A seasoned Banking professional with over 25 years of rich experience in Retail Banking, Alternate Delivery Channels, Remote channel operations, Contact Centre(voice,eMail,Chat,social media) & IT Transformation Projects With good exposure to markets across the Globe, Amol brings with him good understanding of best-in-class operating models, competitive business strategies and the ability to collaborate with global teams, best practices from the various Centres of Excellence and external supply chain partners.Amol's experience is spread across leading industry verticals like BFSI, Telecom, Retail & Life Sciences verticals. With engagements in the Middle East, Australia, Americas, Canada, LATAM and UK region, Amol can adept at understanding the pulse of Client Communities, their areas of stress and partner expectations considering law of the land.With over 5 years of experience in Pre-Sales & Solutions across geographies & industry verticals for Customer Service & Collections, Amol has worked across different pricing models, transition, partner eco systems, transformation road-maps & business models suiting the customer requirements.His specialties are:1) Seasoned remote channels background2) Solution Architect3) Setting up contact centers4) Solutions for migration of new & existing business5) Transition & Productivity Management6) Consultancy Assignments7) Transformation journey & road-maps8) Project Management9) End To End Project Pricing (hourly, transaction based)10) Commercial Models