Amol Dhurandhar
Vice President - Workforce Management and Business Operations at Altice Usa
Based in Fort Wayne, United States
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Seniority
Vp
Department
Operations
Location
Fort Wayne
Industry
Telecommunications
Company size
6.7K
Contact information
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a•••••••@optimum.com
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Background
About Amol Dhurandhar
VP / Executive Leader in Customer Care, Workforce Management & BPO Strategy | Enterprise Contact Center Operations | Vendor Governance | SLA/SOW | Resource Planning I bring both strategic leadership and operational depth — from command center and real-time execution through planning, intraday management, reporting, and executive governance. I have led complex internal and outsourced service models, translating operational realities into scalable labor strategies, stronger service outcomes, disciplined partner performance, and commercially sound execution. My focus is on building operating models that connect labor strategy, customer experience, service-level attainment, and vendor accountability, while enabling leadership teams to make better, faster, and more informed decisions. Core strengths include workforce management, customer care operations, resource planning, BPO strategy, vendor governance, service-level improvement, operating model transformation, and cross-functional leadership.
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