Amoya Powell

Background

About Amoya Powell

I’m a dedicated Claims Adjuster with a passion for helping people navigate the claims process with fairness, empathy, and transparency. With over five years of experience in property and casualty insurance, I’ve built a career focused on delivering precise and efficient settlements while putting the customer first. In my current role at Heritage Property and Casualty Insurance, I dive deep into claims investigations, carefully reviewing evidence, conducting interviews, and collaborating with policyholders, attorneys, and adjusters to ensure the best possible outcomes. Along the way, I’ve achieved a 96% customer satisfaction rate, reduced litigation risks by 16%, and streamlined workflows to speed up resolutions. Whether it’s negotiating settlements or guiding customers through complex processes, I make it my mission to treat every person the way I’d want to be treated. I’m also proud of my experience leading teams as a Claims Supervisor, where I helped others excel by mentoring, setting clear processes, and creating a positive, productive environment. Developing standardized frameworks, improving efficiency, and empowering my colleagues to succeed is a big part of what I love about this industry. Outside of work, I’m passionate about learning and growing, both personally and professionally. I’m certified across multiple states and trained in tools like Xactimate and Guidewire, but I’m always looking for ways to sharpen my skills. If you’d like to connect to share insights about the insurance industry or collaborate on best practices, I’d love to hear from you!