Amrit Poudel

Background

About Amrit Poudel

A motivated and enthusiastic graduate with a Bachelor’s in Information Technology with six years professional experience in providing comprehensive level 1, Level 2 and level 3 technical support to end-users. Skilled in using various software programs such as SCCM, Intune, SCSM, Active Directory, Cherwell, and Office 365, with the ability to discover issues, resolve defects and ensure client expectations are met with high quality support. Currently working as a ICT Desktop Support Analyst in the public education sector, now seeking a suitable position where I can build professional relationships with my strong communication skills, time management skills and problem-solving skills. Key Skills Summary • Experience in supporting desktops, Docks, laptops, smart devices, and printer troubleshooting. • Understanding of Networking such as DNS, DHCP, routing, proxy, and firewall. • Technical troubleshooting, Hardware configurations, Software installs imaging/re-imaging PCs & Laptops. • Knowledge of the requirements of the ITIL framework in relation to the delivery of a compliant ICT support services. Managed Ms Exchange servers, AD applications and public folders. • Ability to build and maintain positive stakeholder relationships at all levels and collaborate across business areas and within the team. • Excellent planning and organisation skills to achieve deadlines and the ability to adapt priorities when required. Skills Highlights: • Technical Support / Desktop Support • SCCM / Application Packaging • Jamf Pro Mobile Device Management • Cisco Call Manager / New Voice Media • Knowledge Management / User training • Office 365 Admin / SharePoint • IP Based Telephone / IPFX / Cisco UAC • Web Help Desk & Cherwell Ticketing System • System installation / Upgrade • Inventory Management / Active Directory