Amrit Rehal

Background

About Amrit Rehal

I am a Process Improvement & Support Specialist, where I apply my Project Management Professional (PMP) and Lean Six Sigma Green Belt (LSSGB) certifications to enhance the efficiency and quality of the Customer Care operations. At Freedom Mobile, our team capitalizes on process mapping and problem-solving to streamline Customer Care operations. With a focus on Lean Six Sigma principles, we've cut resolution times and boosted satisfaction, reflecting my commitment to continuous improvement and operational excellence. Previously leading the Help Desk, I championed agent development and productivity enhancements through targeted coaching and strategic workload distribution. As I work towards my Bachelor's in Business/Commerce at Lovely Professional University, my aim remains to deliver customer-centric solutions with an innovative edge. My goal is to apply my knowledge and skills to deliver innovative and customer-centric solutions that enhance the value and satisfaction of Freedom's services.