Amrit Sukhdev

Background

About Amrit Sukhdev

Customer Success & Sales Leader | Driving customer acquisition, retention, & growth | Digital transformation, cybersecurity, integration, & automationI'm a passionate Customer Success leader with a strong background in the IT and SaaS industries. Committed to enhancing customer satisfaction and loyalty as well as upselling & cross-selling to the existing base. I thrive on collaborating with cross-functional teams to achieve outstanding results. Deepening CS & Sales expertise by studying industry influencers & materials, Open to discussing structuring CS organizations for maximum impactMy core competencies: Customer Onboarding & Adoption Customer Acquisition, Retention and Growth Client Relationship Building Digital Transformation & Cybersecurity Strategic Planning & Execution Customer Journey Mapping Voice of the Customer (VoC) Programs Customer Experience (CX) Strategy & DesignProud to have contributed to the success of global companies like Trend Micro and Salesforce by prioritizing customer needs and fostering long-term partnerships. Current reading list:"The Seven Pillars of Customer Success" by Wayne McCulloch"Onboarding Matters" by Donna Weber"Control Your Customer" by Daniel Howley"Leading Change" by John P. KotterLet's connect to discuss best practices in Customer Success and Sales