Verified recordGovernment Administration

Amro Ali

Enterprise Technology Training Designer Developer at City of Toronto at City Of Toronto

Based in Toronto, Canada

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Seniority

Staff

Department

Other

Location

Toronto

Industry

Government Administration

Company size

23K

Contact information

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a•••••••@toronto.ca

Phone

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Background

About Amro Ali

SUMMARY A strategic and accomplished Team Manager and Training professional with over 10 years of experience leading, motivating, coaching, training, monitoring and evaluating performance in both unionized and non-unionized customer service environments. A consummate leader and member of high performing teams that deliver value-added results. Consistently recognized for advancing customer satisfaction, employee professional development, operational improvements, change management, and revenue growth to exceed company objectives. • Customer Relations • Coaching and Motivating • Prioritization and Analysis Data • Mentorship and Staff Development • Self-Directed Online Training Development • Communication and Facilitation • Process Improvement • EDI Initiatives

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