Amy Abitria

Background

About Amy Abitria

More than 10 years of successful experience in client management and business sales with recognized strengths in portfolio management. • Clearly identify and address internal and external customer needs in a timely manner and correctly referring them to appropriate banking services and representatives, and making appropriate decisions. • Work with teams and customer care to formulate solutions and assist in resolving complaints. • Responsible for investigating and correcting complex technical issues on business loan accounts and client - partner requests, keeping lines of communication open to ensure we deliver on our service promise. • Applies analytical thinking and problem-solving to resolve complex customers enquiries and requests. • Built positive relationships and strong engagement with customers, brokers, lenders, HOS Team, key stakeholders, and business partnerships. • Proficient with Salesforce, Microsoft Office System. • Demonstrated experience within client, broker support and loan writing. • Excellent communication skills with excellent phone manner and ability to communicate effectively to all levels of seniority. • Hardworking, flexible, adaptable and the ability to work well in a collaborative team environment. • Detail orientated. • Expert multitasker. • Self-motivated, organized, proactive and a positive thinker. • Certificate IV Finance and Mortgage Broking