Amy Brock

Background

About Amy Brock

As a strategic insights leader with a PhD in Computational Statistics and 13+ years of experience, I specialize in elevating the voice of the customer to drive transformation across organizations. I’ve led the design and execution of enterprise-wide Voice of the Customer (VoC) and Voice of the Employee (VoE) programs from the ground up, integrating qualitative and quantitative research with advanced analytics to fuel product innovation, improve customer satisfaction, and align teams around data-driven decisions. From banking to storage to SaaS, I’ve helped cross-functional teams harness feedback ecosystems, translate insight into action, and build powerful CX metrics like VOC scorecards, journey maps, and interactive dashboards. I'm deeply fluent in tools like Qualtrics, SurveySparrow, Tableau, Power BI, SQL, Python, and NLP methods — and just as comfortable presenting insights to the C-suite as I am building models behind the scenes. I thrive at the intersection of human-centered design, statistical rigor, and business impact — and I’m passionate about helping mission-driven organizations, especially in healthcare and tech, build smarter, more connected experiences. Let’s connect if you’re exploring how to turn customer understanding into real-world results.